Return Policy

Returns

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If you are unsatisfied with your purchase, we’re here to help.

 

Defective/Damaged Products

  • You have 60 calendar days from the date you placed your order to submit a claim
  • All claims must be accompanied by the original receipt or proof of purchase
  • For defective/damaged products Burgundy Oak will first try to repair the defect, and if deemed to be unrepairable by Burgundy Oak we will replace the product at our expense.

*Please note that claims will not be accepted for defective/damaged products after this 60-day period

 

General Returns

  • Any purchase can be returned within 30 days no questions asked.
  • To be eligible for a return, your item(s) must be unused and in the same condition as when you received them.
  • All claims must be accompanied by the original receipt or proof of purchase

 

Shipping 

  • For approved Defective/Damaged Product claims, Burgundy Oak will pay for the cost of shipping to facilitate the exchange
  • For all other general returns you will be responsible for paying your own shipping costs to return the product(s). Burgundy Oak can also send return tags and coordinate the pick up on your behalf, however any shipping charges occurred will be deducted from your refund
  • Shipping fees are non-refundable. If you receive a refund, the original shipping charges will not be refunded.

 

*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Contact us 

If you have any questions on how to return your item, or would like to submit a damage claim, contact us at:

nick@burgundyoak.com

 

  • RENTALS

    Weddings, Parties, Events

we have you covered

At Burgundy Oak, our mission is to help you create one of the most memorable days of your life. To achieve this, we have designed a full line of wine barrel products to add a unique touch to your special day. Each barrel is unique and engrained with the stains of the winemaker, the forges of the cooperage, and the stories of the wine that was aged within.