Refund Policy

Returns

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at zac@burgundyoak.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zac@burgundyoak.com and send your item to: 4041 7 St SE Calgary Alberta CA T2G 2Y9.

Shipping
To return your product, you should mail your product to:

4041 7 St SE Calgary Alberta CA Calgary Alberta CA

T2G 2Y9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • RENTALS

    Weddings, Parties, Events

we have you covered

At Burgundy Oak, our mission is to help you create one of the most memorable days of your life. To achieve this, we have designed a full line of wine barrel products to add a unique touch to your special day. Each barrel is unique and engrained with the stains of the winemaker, the forges of the cooperage, and the stories of the wine that was aged within.